Frequently Asked Questions
Here are some popular, obscure, and funny question you’ve asked us. (Ok, some we anticipated you might ask us.) Click on a question to learn the answer. If you’re sick of clicking, you can show all the answers.
- What about tax and shipping charges?
- Do you offer ground coffee?
- Can I buy a grinder from your site?
- What’s the best way to grind/brew my coffee?
- Can coffee really “go bad”?
- Who roasts your coffee?
- Why do your coffee bags’ logos differ from your site?
- Where do you get your green bean coffee from?
- What does it mean to be 100% organic?
- What does it mean to be 100% Fair Trade Certified™?
- Does fair trade coffee taste better?
- How fresh is your coffee?
- How do you roast your coffee?
- Do you offer decaf?
- What is the SWISS WATER® Process?
- How do I know you are 100% organic?
- Is my credit card secure?
- Can I stop my recurring order at anytime?
- Do you guys have a retail store?
- I own a coffee shop, can I get a discount on your coffee?
- Why do you only roast every other Saturday?
- Does organic coffee taste better?
- Are shipping charges refunded in returns?
- How do you “quantify” the taste of your coffee?
- How do recurring orders work?
- Why should I login to your site?
Forward March
Like a cat, your curiosity has been satisfied. Unlike a cat, your curiosity hasn’t killed you. Celebrate your life with a fresh roasted cup of coffee that will put the other “gourmet” brands to shame. You have nothing to lose. The time is nigh to select a gourmet coffee.